Shop the Look Engagement

Increase Visibility on Recommended Styles

3 Months
UX Design
Desktop, Mobile
Context
JCPenney.com uses Stylitics, a third party vendor that provides personalized styling and outfitting recommendations on the product description pages (PDP) in a ‘Shop the Look’ feature.
Problem
User research indicates that most users don’t scroll far enough down the PDP to discover the 'Shop the Look' styling recommendations.
Solution
Aiming for a quick win with minimal development effort, a jump link was more practical than repositioning the Shop the Look feature higher on the page.

Competitor analysis showed that over half of those offering a Shop the Look feature use a jump link, which led me to explore this approach and narrow it down to two variations for A/B testing.
Version A
Stylitics recommended placing it on the main product image for visibility, but the UX team was concerned it could distract from the product.
Version B
Placing the jump link below the 'Add to Cart' CTA helps maintain focus on the primary product, while surfacing the recommended outfits at a more relevant point.
We ran both versions in an A/B test against control, and Version B came out on top! 🎉
Outcome
This jump link experience launched in May 2023 🚀
+29%
Shop the Look Engagement
+1.2%
Add to Cart Rate
+0.5%
Conversion Rate